Dialog Box


Child Wise's Privacy Statement

Personal information collected by Child Wise is protected by Australian privacy legislation. Personal information is any information or an opinion that identifies you and includes sensitive and health information.


Child Wise complies with the Australian Privacy Principles contained in the Privacy Act 1988 in handling personal information collected from clients/beneficiaries, business partners, donors, members of the public and Child Wise personnel (including members, volunteers, employees, delegates, candidates for volunteer work and prospective employees).

The Statement contains information about Child Wise's responsibilities, your rights, the information that may be collected by Child Wise, and how it would be used.

The primary purpose for collecting personal information from individuals is to provide consultancy services to organisations that interact with children, including evaluating, reviewing and developing client organisation’s child safety frameworks and policies, delivering child safety training to client organisations. The kind of information we collect will depend on your relationship with Child Wise (e.g. as a client or client’s employee undertaking educational services, donor, business partner, employee, volunteer, member or online user of the Child Wise website).

What information is collected and how?

The type of information collected and retained by Child Wise includes personal information about:

  • job applicants
  • staff
  • volunteers
  • contractors
  • client organisations
  • donors
  • employees in client organisations receiving services from Child Wise
  • client organisation’s client data (including parent and child personal information)  
  • other people who come into contact with Child Wise

Personal information collected by Child Wise includes (without limitation):

  • names and addresses
  • dates of birth
  • telephone numbers
  • email addresses
  • information from previous employers

Child Wise collects personal information about an individual by way of forms filled out, face-to-face meetings and interviews, telephone calls, facsimiles, email and sometimes through use of contractors/consultants.

When collecting information, only information necessary for the activities of Child Wise will be collected and recorded. Information given in confidence will remain confidential.

Do we use cookies?

Yes – cookies are pieces of information that will be sent by Child Wise when you log onto our website. These will be stored on your computer's hard drive, to allow us to recognise you as a user when you next visit.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the "help" menu of your browser to learn how to change your cookie preferences.

If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites, you may not be able to use the website as it is intended.

Personal information provided by other people

In some circumstances, Child Wise may receive personal information about an individual from a third party – for example, references or referrals. This information forms part of the personal information described in this statement.

Child Wise's use of personal information

Child Wise will collect, hold, use and disclose your personal information for purposes including (without limitation):

  • to verify your identity
  • to provide programs to you, to manage and account for the programs provided and to improve those programs
  • to report to government or other funding bodies how funding is used
  • to process donations and provide receipts
  • to manage our relationship with you
  • to communicate with you about how your donation is used or to provide you with information about events, causes, programs, products or service that we believe may interest you
  • to respond to your feedback or complaints
  • to facilitate our international business operations
  • to provide information to our third-party service providers in connection with any of the above
  • to inform authorities if we become aware of actual or potential child safety incident.

Your information will not be transferred, stored, processed, used or disclosed overseas by Child Wise. Our service providers are located in Australia. In the event that Child Wise may need to transfer, store, process, use or disclose your information overseas, Child Wise will take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Management and security of personal information

As a condition of employment, Child Wise's staff are required to respect the confidentiality of information and the privacy of individuals.  Child Wise will take reasonable steps to ensure that the personal information it collects, uses, retains or discloses is accurate, complete and up to date and is protected from misuse, interference, loss, unauthorised access, modification or disclosure.

Contacting Child Wise regarding access and correction, and privacy complaints

An individual may:

  • request access to and seek correction of their personal information held by Child Wise at any time
  • make a complaint in relation to a breach of their privacy
  • submit a query or concern about this Privacy Statement or Child Wise's information handling processes.

This can be done by contacting Child Wise's privacy officer in writing at info@childwise.org.au  or c/o Child Wise, 33 Lincoln Square South, Carlton, Vic 3053.

You will be required to provide proof of identity in order to obtain access to your personal information. Child Wise aims to provide access to your personal information within 30 days of receipt of a valid request.

At all times, privacy complaints will be:

  • treated seriously
  • dealt with promptly
  • dealt with in a confidential manner

Child Wise's privacy officer will commence an investigation into your complaint. You will be informed of the outcome of your complaint within a reasonable period of time following completion of the investigation.

Communications preferences

To update us with your communications preferences, including electing NOT to receive further information from us, please contact Child Wise on 1300 244 539 (Monday to Friday, 9am to 5pm AEST). We can change the types of communications you receive or stop all communication from us. Please allow 28 days for your request to be processed and your preferences to take effect.

If we have contacted you by email or text message, you can use the unsubscribe function in that email or text message to notify us that you do not want to receive further information via that channel.

Last updated August 2021