Dialog Box

Child Wise Redress Helpline

1800 99 10 99

If you have experienced child abuse in an institutional context you can contact our toll-free Child Wise Helpline from Monday-Sunday, 9am-5pm AEST.

The Helpline provides information, referrals for ongoing support, or information and guidance about engaging with the National Redress Scheme.

The establishment of a National Redress Scheme was recommended by the Royal Commission into Institutional Responses to Child Sexual Abuse. The Scheme is one way Australian governments are working to acknowledge and help people who have experienced child sexual abuse in organisations.  The Scheme started on 1 July 2018 and will run for 10 years.  Now that the Scheme has launched, more information is available on the National Redress Scheme website.

Your call will be handled by trained, experienced and trauma-informed counsellors.  If we can't answer your call straight away, it will be diverted to voicemail.  If you leave a message, one of our counsellors will return your call as soon as possible.  Please remember to leave your area code.  If we cannot reach you, we will leave a message on your voicemail saying that the Child Wise Helpline called. If you do not want us to leave a message for you then please let us know this when you leave your voice message.  Note that the Child Wise Helpline number will appear as blocked when we call.  All calls received out of hours will be returned as soon as possible in normal operating hours.

If you are an institution interested in participating in the Scheme, you can contact redressinstitutions@dss.gov.au for more information.